Refund Policy

At Exceptional Traders LLC, we are committed to providing high-quality products and ensuring your satisfaction. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy. Please read the details below:

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The product must be unused, in its original packaging, and in resalable condition.
  • Proof of purchase (receipt or order number) must be provided with the return.
  • Shipping fees are non-refundable unless the product is defective or the wrong item was shipped.

2. How to Request a Refund

If you would like to request a refund, please follow these steps:

  • Contact our customer service team at exceptionaltradersllc@gmail.com to initiate your return and refund request.
  • Provide your order number, item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, you will receive instructions on how to return the item(s).

3. Processing Your Refund

After we receive the returned item, we will inspect it to ensure it meets our refund eligibility criteria. If everything is in order, we will process your refund within 7-10 business days. The refund will be issued to the original method of payment. Please note that it may take additional time for the refund to appear on your account, depending on your payment provider.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at exceptionaltradersllc@gmail.com. We will provide a full refund or replacement at no additional cost to you, depending on the situation.

5. Non-Refundable Items

Some items are non-refundable. These include:

  • Items marked as final sale or clearance.
  • Opened or used items that are no longer in their original packaging.
  • Gift cards or vouchers.

6. Return Shipping Costs

Customers are responsible for the return shipping costs unless the product is defective or an error was made on our part. We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your returned item reaches us.

7. Contact Us

If you have any questions regarding our refund policy or need assistance with a return, please contact us:

Exceptional Traders LLC
📧 Email: exceptionaltradersllc@gmail.com
🏢 Address: 30 N Gould St, Ste 100, Sheridan, Wyoming 82801