1. How can I place an order?

You can place an order by browsing our products, adding your items to the cart, and checking out using our secure payment system. You’ll receive a confirmation email once your order is placed.

2. What payment methods do you accept?

We accept Bank Transfer and Cash on Delivery. Payment methods may vary by region.

3. Can I change or cancel my order after it’s been placed?

Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel your order, please contact us within 1 hour of placing it. We’ll do our best to accommodate your request.

4. How do I track my order?

Once your order ships, you’ll receive an email with tracking information. You can also log in to your account and view the tracking details in your order history.

5. What is your return policy?

We offer a 30-day return window on most products. Items must be unused, in original packaging, and accompanied by proof of purchase. Please visit our Returns & Refunds page for more details.

6. How long does shipping take?

Shipping times vary based on location and the shipping method selected. Standard shipping typically takes 5–7 business days. Express shipping options are available at checkout.

7. Do you ship internationally?

Yes, we ship to select international countries. Shipping rates and delivery times vary depending on your location. Customs fees may apply and are the responsibility of the customer.

8. What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We’ll make it right with a replacement or refund.

9. Do I need an account to order?

No, you can check out as a guest. However, creating an account allows you to track orders, save shipping info, and get exclusive offers.

10. How can I contact customer service?

You can reach us via email at Exceptionaltradersllc@gmail.com, or call us at +1 307-400-1870