Delivery Information

At Exceptional Traders LLC, we strive to provide fast and reliable delivery of all orders. Please read the following details to understand our shipping process:

1. Shipping Methods and Rates

We offer various shipping options to suit your needs. Shipping rates are calculated based on the delivery address, weight, and size of the order. You will be able to review the shipping cost at checkout before completing your purchase. Available shipping methods include:

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1 business day.

2. Order Processing

Orders are processed Monday through Friday, excluding holidays. Please allow 1-2 business days for order processing. Orders placed on weekends or holidays will be processed the following business day.

3. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your shipment using the provided tracking number via the carrier’s website.

4. Delivery Time

Delivery times vary based on the shipping method and the destination. While we aim to provide accurate shipping estimates, please note that delivery times may vary due to factors beyond our control, such as weather delays or customs processing. We recommend placing orders well in advance if you need items by a specific date.

5. Shipping Restrictions

Currently, we only ship to addresses within the United States. International shipping is not available at this time, but we may offer shipping to specific international locations in the future. We do not ship to P.O. Boxes, APO, or FPO addresses.

6. Lost or Damaged Items

If your order is lost or damaged during shipment, please contact us within 7 days of receiving your order. We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.

7. Address Errors

Please ensure that the shipping address provided during checkout is correct. We are not responsible for delays or issues caused by incorrect or incomplete shipping information. If you realize an error in the address, please contact us immediately at exceptionaltradersllc@gmail.com to make the necessary corrections.

8. Free Shipping Offers

From time to time, we may offer free shipping promotions. These promotions are typically valid for a limited time and may have specific conditions such as a minimum order value or geographical restrictions. Please refer to the promotion details for full terms and conditions.

9. Customer Support

If you have any questions or concerns regarding delivery, shipping, or tracking, please contact our customer support team:

Exceptional Traders LLC
📧 Email: exceptionaltradersllc@gmail.com
🏢 Address: 30 N Gould St, Ste 100, Sheridan, Wyoming 82801